Ensure you have selected an option for each drop down box and ticked all the relevant boxes. If you are having trouble entering from your laptop/desktop please note you can also enter via your smartphone. This gives you the option to access your camera when you hit the ‘Browse’ button, allowing you to take a photo of your receipt which will then be attached with your claim.

No. The promotion is only valid at selected stores including online or phone. You will need to select the store from the drop-down list provided when entering. Please refer to the Participating Stores link at the bottom of the promotion page.

As per the Terms and Conditions, only those who have made a purchase within the promotional dates are eligible. The promotion commences for purchases on 01/05/22 at 12:01 am AEST and concludes for purchases 24/07/22 at 11:59 pm AEST (Purchase Period).

Claims open on 01/05/22 at 12:01 am AEST and close 07/08/22 at 11:59 pm AEST (Claim Period).

Please refer to the Terms & Conditions for eligible products and their relevant prizes.

As per the Terms and Conditions, please allow up to 8 weeks from your claim approval date for your prize to be delivered.

Your prize will be delivered to the physical address (No PO boxes) you supplied on your entry form. You will receive an email notification advising when your prize has been dispatched. If you are concerned you may have entered an incorrect address please contact our customer service team as soon as possible.

Once submitted, your entry will be reviewed and you will receive an email advising if your redemption has been approved or if we require any further information from you. For all successful redemptions an additional email will be sent notifying you of when your prize is on its way to your address or ready for pickup instore.

As per the Terms and Conditions, a purchase must be made at selected stores (including online or phone) in this promotion. Please refer the Participating Stores link at the bottom of the promotion page.

Please check your spam folder in case your confirmation email has landed there. You should receive an email at the following stages:

1. Once your claim has been submitted (if no email is received please ensure you have completed the full form and hit the ‘Submit’ button at the end)
2. Once your claim has been approved or if we require further information to validate your claim.
3. Once your prize has been dispatched or is ready for collection instore, depending on where you made your purchase (see Prizes > Where will my prize be delivered).

Please allow 24-48 hours for communication if you have emailed the Diablo redemptions inbox.

Please email enquiry@diabloredemptions.com.au